Shipping
We post cards from Ireland across the EU. Delivery times depend on the destination’s postal service — as a guide, [Ireland: X–Y working days; rest of the EU: A–B working days]. Any delivery charge (or that it’s free) is shown before you pay, so there are no surprises at the payment step.
If your card doesn’t arrive
If your order hasn’t arrived within a reasonable time, email hello@mumbucks.ie and we’ll resend it. We’d rather you had your card than be out of pocket.
Your right to change your mind (14 days)
As an EU consumer you have the right to withdraw from your purchase within 14 days of receiving the card, without giving a reason.
- Tell us: within 14 days of delivery, email hello@mumbucks.ie (you may use the model withdrawal form, but you don’t have to).
- Return it: send the card back within 14 days of telling us. You pay the cost of return postage.
- Refund: we refund the price of the card, plus standard outbound delivery, within 14 days of getting the card back (or your proof of return), using the same payment method you paid with.
The card should come back in resalable condition. We may reduce a refund to reflect any loss in value from handling beyond what’s needed to inspect it.
Damaged or faulty cards
If a card arrives damaged or faulty, contact hello@mumbucks.ie and we’ll put it right with a replacement or a refund. This is separate from, and additional to, the 14-day right above.